Sunita arrived into New Zealand on Dec 11th. Her NZ flight was running late due to being held up into Singapore from Auckland. This meant that she missed her scheduled flight to Christchurch. She was moved to the next fligh, but that was cancelled. All of this happened before she landed in Auckland.
Like most airlines and most industries around the world, Air New Zealand is more susceptible post pandemic to cancellations and delays than before. This is due to staffing shortages. With fluctuating sickness levels, we no longer have the buffer of standby staff to fill those gaps.
This happened with the B777 aircraft that Sunita flew into Auckland on. The return flight to Singapore was cancelled due crewing, so the aircraft was available to fly disrupted passengers from multiple flights Auckland Christchurch.
She ended up flying down on the same aircraft that she had just been sleeping on.
In answer to the obvious question, there must have been crew available for a day trip to Christchurch, but not for the 3+ day tour required to do the Singapore trip.
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